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Product Registration & Warranty Service Request

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Welcome to MHI Heat Pumps after sales support and congratulations on your purchase. Register your MHI product with us for a simpler process to submit a future warranty claim.

By choosing MHI Heat Pumps, you can have the confidence that you have chosen a product that independent consumer advocacy group Consumer has awarded Mitsubishi Heavy Industries as the Top Brand of heat pumps!

Product Registration – Login or create an account (Optional)

1. To register your product, press the button below and create an account. If you already created an account, please login. 

2. Once logged in, press “PRODUCT REGISTRATION“, enter the details for each A/C system and upload your proof of purchase(s), so you have it in your account.

3. When logged in, for a simpler process to submit a future warranty claim, press “WARRANTY SERVICE REQUEST


sUBMIT A WARRANTY SERVICE REQUEST or review our warranty t&cs and faqs

1. If submitting a Warranty Service Request, please press the button below. Enter the required information in the form and press submit.



*5 year parts and labour warranty

Mitsubishi Heavy Industries Heat Pumps focuses solely on manufacturing high performance air conditioners for the New Zealand market. All our systems are of the highest quality and are backed by a full *5-year parts and labour warranty.

Each of our products is covered by its own set of warranty conditions. Please refer to our Warranty Terms & Conditions before submitting a Warranty Service Request.

*Not all products are eligible for a 5-year warranty period. Refer to the Warranty Terms and Conditions for product warranty periods.

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