Scoring a huge 94% for reliability and 94% for total customer satisfaction, we’re proud to have beaten other brands and take out the 2023 People’s Choice Award for the heat pump category.
about the people’s choice award
The People’s Choice Award recognises brands that stand out in people’s feedback and in Consumer’s expert evaluations. The People’s Choice award applies to a class of products that the brand produces.
The awards are based on Consumer’s audience surveys, which ask heat pump owners a number of different questions relating to their experience with their heat pump. This includes its performance, reliability, cost to purchase, their overall satisfaction and whether or not they would purchase the same heat pump brand again.
The People’s Choice Award provides a valuable seal of approval for shoppers. Consumer go on to explain that when a brand holds the award, users can be sure that testing results for its performance are statistically robust and significantly higher than the average for that category.
Consumer makes it clear that business have no input whatsoever in the testing programme or surveying to ensure the award is 100% independently and legitimate.
Consumer also highlights that People’s Choice products do consistently well across all three measures, outperforming other products in the category. If no product stands out from the crowd or performs well enough overall, no award will be announced for that category.
The latest People’s Choice award is another huge accolade for Mitsubishi Heavy industries which had the most recommended heat pumps of any heat pump brand in Consumer’s 2023 heat pump survey.
Established in 1959, Consumer NZ is an independent, non-profit organisation dedicated to getting New Zealanders a fairer deal.
- Test products and services, and recommend which they think are best
- Investigate issues they reckon consumers need to know more about
- Mystery shop and survey to keep businesses honest
- Advise thousands of consumers about their rights and how to exercise them
- Campaign to get laws and regulations changed to benefit consumers
- Recommend businesses you can trust