Mitsubishi Heavy Industries Named as Top Brand of Heat Pumps
In their latest 2021 Top Brand consumer survey, independent consumer advocacy group Consumer has awarded Mitsubishi Heavy Industries as the Top Brand of heat pumps!
Performing well in terms of reliability and performance and achieving a huge 90% for high customer satisfaction, Mitsubishi Heavy Industries beat 7 other heat pump brands, taking out the 2021 Top Brand endorsement for the heat pump category.
about the top brand survey
Every year, Consumer gathers reliability and owner satisfaction data from a survey of its members and supporters who have bought a heat pump in the past five years.
The survey asks consumers to answer a number of different questions relating to their experience with their heat pump. This includes its performance, reliability, cost to purchase, their overall satisfaction and whether or not they would purchase the same heat pump brand again.
Consumer’s team of experts then analyse the report (in conjunction with their own testing and performance data) to determine if a brand stands out. Here’s what they look for:
- A Top Brand must function well. A Top Brand must outperform the average for the category.
- A Top Brand must stay fault-free for a reasonable time. No Top Brands are less reliable than the average for the category.
- A Top Brand must be a pleasure to own. Usually, more owners of Top Brand devices than average tell us they’re “very satisfied” (rating it eight or more on a 0 to 10 scale).
Consumer explains that Top Brands do consistently well across all three measures, outperforming other brands in the category. If no brand stands out from the crowd or performs well enough overall, no Top Brand will be announced for that category.
This year, Mitsubishi Heavy Industries is proud to have stood head and shoulders above it’s competitors as the only company to be awarded as the Top Brand.
The latest Top Brand endorsement is another huge accolade for Mitsubishi Heavy industries which had the most recommended heat pumps of any heat pump brand in Consumer’s 2021 heat pump survey.
about consumer
Established in 1959, Consumer NZ is an independent, non-profit organisation dedicated to getting New Zealanders a fairer deal.
- Test products and services, and recommend which they think are best
- Investigate issues they reckon consumers need to know more about
- Mystery shop and survey to keep businesses honest
- Advise thousands of consumers about their rights and how to exercise them
- Campaign to get laws and regulations changed to benefit consumers
- Recommend businesses you can trust
How they test
Consumer commission independent laboratories to carry out our product tests. They also belong to Consumers International which means they’re able to draw on experience and information from consumer organisations around the world.